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Passport Services
PASSPORT SERVICES AT THIS ACCEPTANCE FACILITY ARE TEMPORARILY SUSPENDED DUE TO COVID-19 UNTIL FURTHER NOTICE
Información en español
Richmond Passport Acceptance Facility Information
The City of Richmond’s City Clerk’s Office is designated as an authorized United States (U.S.) Passport Acceptance Facility and is now accepting applications for passport books and passport cards. We will accept your application for a U.S. passport and forward all forms and documents to the U.S. Department of State, where your passport will be processed. The Passport Acceptance Office is located at Richmond City Hall, City Clerk's Office, 450 Civic Center Plaza, on the 3rd floor.
The Passport Acceptance Office is open on the following days by appointment only:
- Monday and Wednesday 10:00 a.m. to 4:00 p.m.
- Friday 10:00 a.m. to 2:00 p.m.
- Closed 12:00 p.m. to 1:00 p.m.
Walk-ins are welcome:
- Thursday 9:30 a.m. to 12:00 p.m.
Passport Processing Times and Application Status
Routine passport processing time from this acceptance facility is 10-12 weeks. Expedited processing time is 4-6 weeks for an additional fee. Processing times do not include delivery time. If you are traveling within 14 days and require a passport, you will need to apply in-person directly with the U.S. Department of State San Francisco Passport Agency by calling 1-877-487-2778. Passport application status may take up to 4 weeks from the day you apply to receive a status on your application. Customers who check the status of their application online at travel.state.gov prior to 4 weeks from the date they applied may receive a response of "Application Status: Not Available" or "Not Found". This means that the application is still in transit to a national passport processing center; therefore, the customer should not be alarmed by the update.
How to Apply for a Passport
Use the Passport Wizard to prepare you to apply for a U.S. passport. You may also click the appropriate tab below or review the Passport Services Brochure Guide to determine what you need to bring to your appointment and which forms to complete.
Application for U.S. Passport (State Department Form DS-11):
- If you are applying for the FIRST TIME or have an old passport EXPIRED MORE THAN 5 YEARS, use Form DS-11
What you need to bring:
- Passport application (black ink, application should be unsigned) - for first-time applicants and minors under age 16, use Form DS-11.
- Evidence of U.S. citizenship and one photocopy - such as one of the following:
- Original certified Birth Certificate issued by the city, county, or state. Beginning April 1, 2011, all birth certificates must also include the full names of the applicant's parent(s).
- Original Consular Report of Birth Abroad or Certification of Birth
- Original Naturalization Certificate
- Original Certificate of Citizenship
- Personal photo identification (driver's license, passport, school ID)
- Photocopy of photo identification (front and back)
- Current passport if applicable
- One (2x2) color passport photo (passport photo services are not available at this facility - you must bring your own passport photo)
- Supporting documents in regard to name change, adoption, assumed name, sole custody of a minor, or legal guardianship of a minor
- Passport application fee (payable by check or money order to the U.S. Department of State) - Fees Chart
- City of Richmond execution fee of $35.00 (payable by check or money order to the City of Richmond)
Applying for a child age 15 and under:
- Both parents must appear with valid personal ID
- BOTH PARENTS ARE US CITIZENS, use Form DS-11; OR
- One or more PARENT IS NOT A US CITIZEN, use Form DS-11 and bring non-citizen parent’s Green Card or passport with Visa
Applying for a child age 16 to 17:
- If the child is unable to present photo ID with signature, a parent must appear to identify the child
- BOTH PARENTS ARE US CITIZENS, use Form DS-11; OR
- One or more PARENT IS NOT A US CITIZEN, use Form DS-11 and bring non-citizen parent’s Green Card or passport with Visa
U.S. Passport Renewal Application (State Department Form DS-82):
- Refer to the U.S. Department of State's website at www.travel.state.gov to Renew a Passport by Mail
- Applicants cannot file Form DS-82 renewal applications at acceptance facilities. Renewal applications must be mailed by the applicant directly to the U.S. Department of State processing center. The full instructions are on page two of the DS-82 passport renewal form.
Statement Regarding Lost or Stolen Passport (State Department Form DS-64):
- Report a Lost or Stolen Passport immediately to the U.S. Department of State to protect yourself from identity theft. If you need to report a LOST or STOLEN passport, you may complete, sign, and mail Form DS-64 directly to the U.S. Department of State at the address on the form. Once you report a passport lost or stolen, it is invalid and cannot be used for international travel.
- To REPLACE a lost or stolen passport, you must apply in person for a new passport using Form DS-11.
Passport Fees
- You will be required to make two (2) separate payments for passport services
- Passport fee payable by separate check or money to the U.S. Department of State (for each application)
- Execution fee payable by cash or check to the City of Richmond (for each application)
- No credit or debit cards will be accepted
Fees may change without notice.
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Passport Fee
Check or Money Order payable to: U.S. Department of State |
Execution Fee (Effective April 2, 2018, fee increased to $35) Check or Money Order payable to: City of Richmond |
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Age 16 & over (10 year passport) |
$110 |
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Age 15 & under (5 year passport) |
$80 |
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Additional Services and Fees |
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Expedite Processing Fee |
$60 |
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| 1-2 Day Delivery (for books only to customer) |
$17.56 per application (effective 1/25/2021) |
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| Photocopies |
$.10 cents per page |
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Passport Applications and Forms
- Passport Applications and Forms are available online directly from the U.S. Department of State's website at www.travel.state.gov