Thank you for taking time out of your work day to complete this survey. Your feedback about the City Attorney's Office is greatly appreciated

1. How responsive have attorney's been to your request for services and assistance? (Have your questions been answered? Do our attorney's respond promptly to your phone calls, emails or letters?)

Very Positive Positive

Average Below Average

2. How would you rate your contact with the office's non-lawyer staff? (When you call the office, is the telephone answered promptly and efficiently? Are you assisted to find the help you need?)

Very Positive Positive

Average Below Average

3. Were you treated with courtesy and respect by all City Attorney staff?

Very Positive Positive

Average Below Average

4. How would you rate our legal services in the following areas:

Accessibility

Very High High

Neutral Low

Timeliness

- (initial response)

Very High High

Neutral Low

- (overall)

Very High High

Neutral Low

Understanding your needs

Very High High

Neutral Low

Addressing your needs

Very High High

Neutral Low

Keeping you informed on legal information

Very High High

Neutral Low

Clarity

Very High High

Neutral Low

Practicality

Very High High

Neutral Low

Assistance in preventing legal problems

Very High High

Neutral Low

5. Do you receive thorough communication and updates from our attorneys on matters being handled for you?

Yes

No

6. Would you like more, less, or the present level of communication on pending matters and legal developments that pertain to your operations?

More Less

Present Level

7. Are the legal advice and opinions you receive understandable, both orally and in written form?

Yes

No

8. What additional legal assistance do you need or would you like from this office?

9. What major projects are now pending or coming up that you anticipate may require major legal involvement by this office?

10. Are there any other specific actions you would like this office to undertake? Training for your staff personnel in particular area?

11. Would you like to meet with City Attorney, Bruce Reed Goodmiller, regarding this survey or our office's work?

If you would like for us to address your personally with any concerns or questions you have raised, please include your name below: