Filing a Complaint
Citizens with concerns about police department policies, or complaints concerning the use of force or racially abusive treatment by Richmond police officers need to contact the Police Commission.

All complaints should be filed in writing within 45 days of the alleged misconduct.  Complaints filed with the Police Commission must be in writing and signed by the person, or their guardian, making the complaint. View and print the Complaint Form.

Non-Force and Other Misconduct Complaints
The Police Commission does not have original jurisdiction over non-force, and other police misconduct complaints (such as being discourteous); it has jurisdiction through the appeal process.  Appeals of Police Department Internal Affairs investigations must be filed within 10 days of the date the disposition letter is sent from the Police Chief.

Investigations Process
Complaints that are to be formally investigated by the Police Commission receive prompt, complete and comprehensive investigations.  The Police Commission reviews the investigative report and sends it findings, recommendation, and all complaints to the Police Chief who may decide to conduct his own investigation.  If the Police Chief does not accept the recommendation of the Police Commission, the matter will be transferred to the City Manager for the final disposition.  Persons filing complaints will be notified, in writing, of the disposition of their complaint.