Richmond Emergency Services Study

The City of Richmond initiated an Emergency Services Study of its Police and Fire departments in 2022. 


On October 19, 2021, City Council voted to direct staff to issue a Request for Proposals (RFP) for a consultant with experience analyzing emergency services data.

A comprehensive assessment of the types of emergencies residents report and our city’s response to calls for service would help our city improve service delivery and determine where resources are needed.


Draft Reports

Matrix Consulting conducted the emergency services data analysis and issued two draft reports.

  • Click here to read the draft report on Police services - 3/6/23 
  • Click here to read the draft report on Fire services - 3/6/23

Matrix Consulting will be making a presentation of the study and its findings in May 2023. Please check back here for the date and relevant information.

Study Process

In addition to gathering data from the Police and Fire departments for its analysis, community engagement was an important part of the study. Multiple community meetings were held so that the community could provide feedback and input on emergency services in Richmond (police and fire). 

June 13, 2022:  Richmond Neighborhood Coordinating Council 

  • Meeting was held on June 13, 2022 at 7:00 pm via Zoom with the Richmond Neighborhood Coordinating Council (view their website)
  • PowerPoint

June 22, 2022: Reimagining Public Safety Task Force

July 14, 2022: Community Discussion Open Town Hall

  • Meeting was held on July 14, 2022 at 6:00 pm via Zoom
  • Event flyer
  • View recording

July 20, 2022: Business Community Discussion Town Hall 

  • Meeting was held on July 20, 2022 at 12:00 pm 
  • Sponsored by the Council of Industries and Richmond Chamber of Commerce

July 28, 2022: Reimagine Richmond

  • Meeting was held on July 28, 2022 at 6:00 pm

July 29, 2022: Richmond Neighbors for Safer Communities

  • Meeting was held on July 29, 2022 at 5:30 pm

August 4, 2022: Foro Comunitario de Seguridad Publica ( Community Forum for Spanish-speaking Community)

  • Meeting was scheduled for August 4, 2022 at 6:00 pm - canceled for lack of attendance


To reach Matrix Consulting about the study, please email  To reach the City staff contact, please send an email.